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Channel Update- STAR Premium Removal

As your entertainment service provider, we strive to offer you the best value when it comes to your TV plans. As communicated to you last month, your current STAR Premium Package will be removed, however the final date for this removal has been extended.

 

Please click the link below that applies to you for more information:

Channel Update- STAR Premium Removal

As your entertainment service provider, we strive to offer you the best value when it comes to your TV plans. In continuing to keep you updated, please be advised that there is an upcoming change affecting your current channel lineup.

 

Please click the link below that applies to you for more information:

Update: 1/10/21:

Please see this post for an update regarding your STAR Premium subscription.

Stay Safe and Pay Your Amplia Bill with Online Banking

Dear Valued Customers,

 

We want to take this opportunity to remind you that you can stay safe by paying your bill online through the local banking institutions. To ensure that your online payments are processed successfully, please carefully follow these guidelines when paying your AMPLIA bill via online banking:

  • Add AMPLIA as a payee on your bank’s online portal. When adding AMPLIA as a Payee, it is very important to enter your CRM account number correctly.

 

Where can I find my CRM Number?

 

  • Please use the formats below when entering your AMPLIA CRM number on your bank’s online portal:

RBC: CRM000001234 (omit _)
FCB: 000001234 (omit CRM_)
RBL: CRM_000001234 (same as on bill)
Scotiabank: CRM_000001234 (same as on bill)

  • Click on your bank below to learn more on how to set up your bank’s online portal and add AMPLIA as a payee:
  • Avoid using Transfers/ACH payment methods to pay your AMPLIA bill as these payments take longer to process and are not guaranteed to be applied to your AMPLIA account within 24-48 hours after making a payment.

 

Once you follow these tips above, paying your AMPLIA bill through online banking will be easy and hassle free.

 

 

Thank you for being part of the AMPLIA family, we value being your entertainment service provider of choice as we continue to provide you with the best service.

B-online Platform: TSTT Legacy Customers Update

Valued Customer,

 

In our continued effort to provide a more efficient billing system, Amplia is pleased to announce that our TSTT legacy customers can now access their bill online via email and through the b-online platform. Please see communication below for more information.

Updated Payment Options

Valued Customer,

 

In keeping in line with the latest COVID-19 guidelines, please click image below for more information on our updated payment options.

Transition to E-Billing

 

 

Valued Customer,

 

As we continue to improve our service to you, our valued customer, we are pleased to announce that we will be moving to a paperless environment effective March 1st, 2021.

 

As a result of this initiative, all customers who currently receive a physical billing statement will now be required to register an active email address to their account by contacting our toll-free number, 800-HOME (4663) by February 28th to update their contact information.

 

 Please see communication below for more information.

Payment Portal Update

 

 

Valued Customer,

 

At Amplia, we constantly review how to improve service to you, our valued Customer. Over the past few months, we have been working on upgrading our online payment portal and we are happy to announce that we have completed that enhancement to make it easier, safer, and more efficient for you to pay your bill online.

 

This payment portal upgrade comes into effect on February 1st, 2021.

Please be advised that the information on how to transition with us will be based on what kind of account you have. Please review the following letters below to see how this payment portal upgrade will affect how you pay your bills online.

 

Please click the respective links below to learn how this system update will affect you:

Customers with CRM account numbers (Page 1)

Customers without CRM account numbers (Page 2)

Tobago Based Customers (Page 3)